CSz Business Training. Because work is more than numbers.

Customer Service. Leadership. Communications Skills. Soft Skills. Agility. Employee Engagement.

As CSz performers, we use our improvisation skills onstage to get people laughing. Conveniently, offstage, we use them to run a successful business. We specialize in teaching people HOW to use improvisation techniques in their work lives. We teach the essential, yet often overlooked or discarded, communication and listening skills that will consistently improve the quality of your work, home and social relationships. We call this Applied Improvisation.

Customer Service

What if your employees were empowered to make customer service an opportunity instead of a cost?

The top of your game is not your rulebook, nor your script, nor what you did with the last customer. It’s improvisation - a highly refined system of observing, connecting and responding. We apply improv to these areas:

• Listening with focus
• Accepting circumstances
• Empathy with Customers
• Supporting the Team - making others look good
• Letting Go of preconceived roles and roadblocks
• Sharing mistakes - and shaking them off
• Saying YES, AND…
• Finding where we’re needed without direction
• Awareness of the Big Picture

And while we help your people become more effective, we’re bonding them together, engaging them and helping you retain them.

Workshops range from two hours to multiple days to a series over several weeks. Let us know what you need. We’d love to help you get your service to the next level.

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Book Your Applied Improv Class Today

Please fill in the form below with your contact info, and we’ll get right back to you, or email us at info@cszsa.com.